01273 306049                                                               Visit Sri Lanka Tours, The service like no other                                          034 2291530

Agreement between the customer and Visit Sri Lanka Tours
Our inquiry and booking service (the "Booking Service") is offered as a service to you, the customer, by us, Visit Sri Lanka Tours (also referred to as "we", "our" and "Visit Sri Lanka"), either via our call centre, our website at www.visitsrillankatours.co.uk    (the "Website"), via any third party channels, or any version thereof.
Supply of train tickets
These Terms and Conditions (which incorporate our Privacy Policy and Usage Policy ) set out the terms of our contract with you in relation to our supply of any ticket that you purchase using the Booking Service. If you do not agree with these terms, you must not use the Booking Service.
Your train journey
The train operating companies with whom you book tickets through this Booking Service are responsible to you in respect of the provision of the train journey you have booked. All bookings made through the Booking Service are subject to the Sri Lankan Railway, Rajadhani private carriage, Expo rails service, Conditions of Carriage (explained below) and any specific restrictions imposed by the relevant train operating companies which vary by ticket type. A Visit Sri Lanka tour is therefore not responsible for any delays, cancellations, or other disruptions to train services and we do not set any of the terms and conditions, including eligibility for refunds, of the various ticket types.
Third party services
You can buy third party products and services, other than train tickets via the Booking Service. When you make such a booking via the Booking Service, and your preferred product or service is available, the contract for such third party services (for example, Cricket match tickets or hotel bookings, Train tickets) will be between the relevant supplier and you. We are not a party to any such contractual relationship and you should read the terms and conditions applicable to such third party services carefully. Each third party product and service has its own price independent of any other products or services booked at the same time.
About Visit Sri Lanka tours
Visit Sri Lanka tours is  a company registered in Sri Lanka  (with company registration number 13/1647 with Local authority of southern province of Sri Lanka ( Galle District) ). Our registered office is at: 295 Commala Road. Arachchimulla, Bentota, Sri Lanka. You can contact our customer services department us by using the contact details supplied in the Contact https://visitsrilankatours.co.uk/booking-contact.html link.
Use of the Booking Service
Our Booking Service offers an impartial service selling tickets available around  Sri Lankan representing all train operating companies. The Booking Service is designed to provide you with travel information, to assist you in determining the availability of travel-related services and to make travel reservations or other travel-related purchases. You agree that you will only use the travel information facilities of this Booking Service to find out information for yourself or for another person who intends to use or make use of this Booking Service to purchase travel services.
You confirm that you are at least 18 years old to use the Booking Service, and if you are 16 or 17 years old, you confirm that you have obtained your parent or guardian's consent to  use the Booking Service. You confirm that you have authority to use the payment method or billing account details you provide for the purpose of settling any payments due for any purchase made through the Booking Service, or that you owe to us. If you are 16 or 17 years old and using a credit card for the purpose of settling any payments due for any purchase made through the Booking Service, or that you owe to us, you confirm you have obtained appropriate consent from the credit cardholder prior to using the credit card. You also promise that all information supplied by you in using the Booking Service is accurate and that you will not make any speculative, false or fraudulent reservation. You further promise that you will only use the travel services reservations facilities of the Booking Service to make reservations or purchases for yourself or for another person on whose behalf you are legally entitled to act. By default this Booking Service provides details of trains and fares which represent the fastest published journey times on the date and at the times selected. In some cases there may be cheaper fares available on other operators' routes or at off-peak times, or unreserved seats, We quote prices for, and are able to sell the vast majority of point-to-point train tickets. We shall not be obliged to sell tickets to or reserve a seat for, a person or persons who we have reason to believe may be intending to use it, or the proposed method of payment, fraudulently. You acknowledge that you will be financially responsible for any bookings which are made through the Booking Service using your account details and for all reasonable and foreseeable losses which we suffer as a result of your breach of these terms or your negligence when using the Booking Service (including where you deliberately or negligently let others use your account). You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use of the Booking Service. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, products or services obtained from this Website.
Sri Lankan Railway Conditions of Carriage:
The Sri Lankan Railway (http://www.railway.gov.lk/) Conditions of Carriage (as updated from time to time) sets out the minimum level of service you are entitled to expect in relation to your train journey. View the http://www.railway.gov.lk/  , http://www.rajadhani.lk/schedules_ rates.htm  ,www.exporail.lk/  Where the rights set out  of Carriage are extended or restricted by the train operating companies with whom you may book tickets through this Booking Service, details of these extensions or restrictions will be provided to you with your journey summary prior to purchase.  Sri Lankan Railway of Carriage entitle Customers to the same levels of compensation or refund entitlements regardless of where they purchase their ticket.

Night trains

We only book 1st /2nd and 3rd class sleeperette (Recline) seats ( We do not take any booking for  Berths due to the reported poor hygiene standard )  

Issue of tickets:
Some tickets have limited availability. Although we check availability before quoting the fares, we cannot guarantee the availability of such tickets until you confirm the details of your journey immediately prior to payment. However, we do not charge your credit card until your order has been processed. We take all reasonable measures to ensure that the times and fares quoted on our Booking Service are correct. However, despite our efforts, we cannot guarantee that all of the information on our Booking Service (including times and fares) is correct, as our source data is provided from a third party rail information provider. Where we become aware of an error, we will take reasonable measures to rectify it. If you have purchased tickets which are subject to an error, we will refund these in full. When we have confirmed your booking by email to your registered email address, we will fulfil your tickets to you using the fulfilment method ( text/email) you selected when you made your booking. Please check your tickets when you receive them. If you believe that the tickets we have sent you do not meet the information you provided at the time of booking through our Booking Service, please contact us. You must ensure that you are in possession of the tickets booked before you board the train. If you cannot produce a valid ID which you used to book the tickets? you will not be able collect  your tickets, or if you can not produce valid ticket for the class of accommodation and service that you are using, you will have to pay the appropriate fare on the train and a penalty fare may also be payable. We, the train operating company and the ticket inspector reserve the right to refuse to accept your ticket to the extent that it is unsatisfactorily displayed or to the extent that we or they have reason to suspect that a fraudulent use of booking confirmation, transfer to a different person, or other abuse or reproductions, copies or counterfeits of any ticket are in circulation.
Getting your tickets:
We offer a range of methods to get your tickets. Reference number to collect your tickets at the counter/ Printable M-tickets,  The particular options offered for your booking may differ depending on various factors, including ticket type, train operator, method of purchase.  You must obtain/ validate your tickets prior to boarding.
Collecting tickets at the station: 
For many bookings we allow you to collect tickets from a range of stations. You must allow sufficient time to collect your tickets before boarding the train. You must have your ticket collection reference, and (unless stated otherwise) the ID / Passport used to make the purchase as identification. You should note any special collection instructions given during the booking process, for example the station opening hours. If you are unable to collect your tickets (for example due to the ticket machine(s) being out of service) then you should contact the station staff for further assistance E-ticket / print@home: For some bookings we allow you to print your own ticket ("E-tickets") but this must be validate at the counter prior to boarding to the train E-tickets denote passenger ID/Passport number and passengers must carry one of the following ID to collect paper ticket at the counter prior to boarding on train. E-Tickets are non-transferable and you must ensure that no one else is able to obtain and/or print a copy of your ticket. If tickets have been booked for more than one passenger, all passengers should travel together and the passenger who booked the tickets must carry identification in their name.
Changes, cancellations and refunds:
Once booking is confirmed – tickets are non-refundable/ change or cancelled. (We) Visit Sri Lanka tours CAN NOT refund  or cancel your tickets once booking is completed ( We are only third party booking company and do not play any role of managing / operating the railway) therefore you must contact /request your refund direct with relevant train operator e;g, Sri Lankan Railway,

Cancellation / Refund /amendment to the advance booking before completing your booking.
If you have send your booking request in advance we will do the needful to place your booking in order to secure your booking as soon as reservation open, if you have changed your mind before we completing your booking and wish to change the destination / train/class etc, we can amend your booking request at any time without any fee, BUT if you wish to cancel your booking completely then this will be subject to 15% administration charge been applied, this is to cover credit card/payapal fee and our admin fee.​

Compensation and Refunds for delayed or cancelled journeys:
If the service on which you have booked to travel is cancelled or severely disrupted you may be entitled to Partially compensation or a refund in accordance with Sri Lankan Railway terms & condition,  you must claim your refund at the station or contact directly Sri Lanka Railway.

In case of you have no access to the Railway station to collect your tickets?
In the event of you have no access to the station or ticket counter to collect your ticket, you can collect your tickets from nearest Mobitel centre and apply refund at the station, as soon as they resume their service.

We Visit Sri Lanka tours' will not accept any liability for delay, cancellation or disruption (including, industrial dispute, natural disaster) to any service you may have booked with us
Fares are depend on the type of train / class set by Sri Lankan Railway and booking fees (e.g. (1st class £10-£15) (2nd Class £8-£12) (3rd Class £7.50 -£10) -Fares mentioned is in GBP and must be paid in GBP, fares are including:

1-Ticket (s)
2 -Booking fee of two sub agencies, (Our self (Visit Sri Lanka Tours) and Mobitel Company in Sri Lanka)
3 -20% Service charge (VAT)

Why two sub agencies?
A-Sri Lankan Railway operator does not offer any online booking facility
B-Mobitel Company has sub contract with railway to operate / sale online tickets on railway behalf and add 15% service charge
C-cost the phone bill (s) to customer when they call to make the booking,
D- customer should have Mobitel network mobile with credit to call charges and to the tickets value.
E-Visit Sri Lanka tour used Mobitel SL from overseas to make the booking on our customer’s behalf.

Visit Sri Lanka pay for following cost/charges before making any profit.
1-For Train ticket(s),
2-17% service charge to Mobitel SL
3-Mobile call charges to Mobitel SL (cost depend on the time taken to complete the your tickets over the phone)
4-5.0 % Bank / paypal surcharge of total fare
5-Currency exchange cost
Therefore no refund or cancellation possible once booking is completed, in the event of disruptions to the service you have booked, as under refund/cancellations policy you might be eligible ( Decision of Sri Lankan railway)  to claim the refund of just value of  the ticket(s) - this must be claimed at the train station only – YOU CAN NOT REQUEST REFUND ONLINE OR LATER.
You must obtain appropriate Travel Insurance prior to travel, we ( Visit Sri Lanka tours) do not provide any insurance for your loss during, prior, or after train journey.

Liability Disclaimer: 
We will use reasonable care and skill to carry out the ticket retailing services contained in the Booking Service within a reasonable time, in accordance with these terms. We do not make any other promises and no other promises shall apply in respect of the information, products, and/or services contained on the Booking Service. Please note that we are not responsible for any loss or damage which you suffer in relation to the provision of transport services under tickets purchased through the Booking Service (including any delays, cancellation or disruption to train services). Sri Lankan Railway Conditions of Carriage and any further terms and conditions imposed by the relevant train operating company will apply to any transport services provided to you in accordance with tickets booked through the Booking Service, and you should read such terms and conditions carefully.
Other terms:
We may change these terms from time to time. When we do so, we will publish the new version on the Website. Each new version will take effect from the time it is first published on the Website, and from then on will apply to you. However, any changes will not affect existing terms accepted by you when making a reservation or purchase through this Booking Service. When you use the Booking Service, we will ask you to confirm your acceptance to the most up-to-date version of these terms and conditions whenever you make a booking. If you do not agree to any changes we make to these terms and conditions, you must stop using the Booking Service. These terms are intended by us to set out the whole agreement between us and you and any prior communications between us are not included in this agreement. We recommend that you read them carefully to protect your own interests. If you do not think they set out the whole agreement between us, please make sure you ask for any additional terms to be put in writing prior to making any transaction. In that way we can avoid any problems surrounding what you expect us to do. We cannot accept any liability for any reliance placed by you on any statement or representation on this Booking Service, whether made by us or a third party, except to the extent a statement or representation on this Booking Service is made negligently by us. If any of these terms are found to be invalid by a court or at law then the remainder of these terms shall continue to apply to the extent that they still make sense without the unenforceable term(s). The prices quoted on this Booking Service are in pounds sterling. If you choose to pay for your ticket using a foreign credit or debit card, you will be responsible for the exchange rate and you are advised that changes to your ticket or refunds may be affected by such exchange rate. You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these terms or your use of this Booking Service. Neither you nor we intend any third party to be able to enforce any of these terms pursuant to the Contracts Third Parties.
Your privacy is important to us. This Privacy Policy sets out the procedures  Sri Lankan tours has in place in relation to the collection, use and disclosure of information you may provide or we may collect via the Booking Service
You’r Consent:
By using this Booking Service, you agree with the terms of this Privacy Policy and whenever you submit information via the Booking Service, or otherwise use the Booking Service, you consent to the collection, use and disclosure of that information in accordance with this Privacy Policy.
Active Collection of information:
Some parts of the Booking Service require you to actively submit information in order for you to benefit from specific features, or make ticket bookings. Some of this information may be personal (namely, information that can identify you, such as your name, address or phone number). We only collect such information when you choose to supply it to us. You confirm that you will only enter information about yourself and that such information is true.
Links to third party Internet sites:
The Website may contain links to other sites and sources of information. By clicking on these, you will leave the Website or Mobile Application (as appropriate) and this Privacy Policy will not apply to your use of any other sites.
Changes to this Privacy Policy:
There may be changes in how we use your data. All such changes will be notified to you by updating this Privacy Policy.
Contacting Us:
If you have any questions about this Privacy Policy and would like contact us, please refer to the https://visitsrilankatours.co.uk/booking-contact.html  contact section of website
Your use: 
If you do not comply, or if we reasonably suspect that you are not complying, with these terms, we may block your access (either temporarily or permanently) to the Website.

Liability Disclaimer: ​

While we try to ensure that all content provided by us is correct at the time of publication, certain information is compiled and provided by third parties, and no responsibility is accepted by us or on our behalf for any errors, omissions or inaccurate content on the Website. If you believe that you have noticed an error, please write to us to let us know. We take measures to keep the Website free from computer viruses and other malicious programs. However, we cannot accept responsibility for any computer viruses or other malicious programs which are transmitted to your computer as a result of your use of this Website or a third party website, or which are transmitted to your mobile handset as a result of your use , unless this was due to our negligence or a breach of these terms by us. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output. We cannot guarantee the availability of the Website . As with any service over the Internet or mobile network there are factors over which we have no control, for which we cannot accept liability. You agree that we may take the Booking Service offline where we consider that this is necessary for routine or emergency maintenance without liability to you. All third party suppliers of products, services or content which we link to from the Website , or within the Booking Service, (which may include our selected partners such as providers of hotels,  and car hire companies) are independent entities and we are not responsible or liable for any wrongful act or omission on their part or for any of the content of their websites, including but not limited to any product liability claims. You should read the terms and conditions of any third party suppliers carefully. Functionality may differ between the different Booking Service channels and may also differ depending upon the device or customer using our Booking Service channels.