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Q: Where can collect my tickets ?
A: please refer to the confirmation email which will outline the collection information, its depend on the service provider but you can collect your tickets at the railway station regardless who ever the provider.
Q: What are the opening hours of railway station ticket counter?
A: Colombo fort main ticketing counter should be open 24/7 ,or will open prior to the train depart if its very early morning trains, if you are catching the train from Colombo there will always a counter to serve you prior to the departure. but there is counter 17 at fort station specially for Pre-booked tickets collection during peak hours.
Q: Where I can collect my tickets
Q: Will they be enough space for my luggage?
A: there will enough space for the regular traveling baggage’s but if there are over size then you will have to speak with station staff to sort it out , you may be able to load in guards carriage
Q: Is there discount rate for children?
A: unfortunately no, these bookings are for the seats regardless age of passenger, therefore if you need separate seat for your child then you will need to book one, however children under 4 years old can travel free in they don’t requires separate seat.